What’s covered
Where this privacy policy applies
This policy concerns your use of Mystake Casino services and related website pages. It covers information provided when you browse, create or use an account, contact support, make payments or follow links to other services. External services have their own privacy notices, which take priority for information they handle.
Check the latest privacy notice before sharing information.
Information we may handle
What information can be involved
01Account and contact details
Information such as your name, contact details and account messages may be requested when you register or contact support.
The exact data collected and the required fields are set out in the current official privacy notice.
02Verification information
Identity and age-check details may be needed to meet account, security or legal requirements.
Only provide information through the secure route named by Mystake Casino, and review the current notice before submitting documents.
03Payment information
Figures you key in or boxes you tick inside a tool.
Available methods and the information required are shown in the cashier and the applicable privacy notice.
04Messages and support requests
The topic you choose and the draft text that results.
Include only details needed for the specific request and use the official contact route.
05Technical details
Information such as your IP address, browser, device and activity on the service may be recorded.
These details can support security, performance and service operation, subject to the current privacy notice.
Do not send passwords, one-time codes or unnecessary identity documents through ordinary messages. The information required for account and payment checks should be supplied only through the secure process provided by Mystake Casino.
Why information is used
Purposes for processing information
- To provide access to Mystake Casino services and keep the website and account functions operating.
- To protect accounts, verify age and identity, prevent misuse and meet applicable legal duties.
- To process payments, withdrawals, support requests and other actions you ask us to perform.
- To communicate service updates, security notices and other information permitted by your preferences.
To improve performance and understand how the service is used, where this is allowed and explained in the current notice.
Cookies
Cookies, storage and browser choices
Cookies or similar technologies may remember preferences, support essential functions, measure performance or help protect the service. The exact tools, purposes and retention periods are not published here, so check the current cookie notice and your browser settings.
Your browser can also retain history, cache and downloads independently of Mystake Casino. You can manage those items through your own browser controls. Cookie settings Use the current cookie notice to see which choices are available.
Hosting and records
Hosting, security and service records
When you visit the service, technical information needed to answer requests may pass through hosting and security systems, including the requested address, IP address and browser headers.
The hosting arrangements, record categories and retention periods are not published on the official site available for this page. Check the latest privacy notice for the current details.
External services
Links to other services
Mystake Casino may link to payment, support or other external services. Once you leave the site, the receiving organisation’s privacy notice applies to information collected there.
Do not assume that an external service can access or correct your Mystake Casino account information. Contact the organisation responsible for the relevant record.
Protecting your information
Security and sensitive information
Use secure channels for sensitive details
Never disclose passwords or one-time codes in a message. For identity or payment checks, confirm that you are using the official Mystake Casino website and its secure submission route.
- Keep passwords and verification codes private.
- Check links before entering account details.
- Share only the documents and information requested.
- Keep your browser and device security up to date.
Retention and deletion
How long information may be kept
01Account and verification records
Sit in page memory until you reset, reload or close the page.
02Messages and support history
May be retained for as long as needed to handle the request, resolve disputes or meet applicable obligations.
03Payment and transaction records
May be kept for operational, security, accounting or legal purposes. Check the current official notice for the applicable period.
04Cookies and technical logs
Retention depends on the tool, record and hosting arrangement used.
The official privacy notice should be checked for current retention periods and deletion procedures.
Your privacy choices
Your rights and available choices
Depending on the circumstances, you may ask for access to personal information, correction of inaccurate details, deletion where permitted, restriction of processing or an explanation of how information is used. You may also manage optional cookie or marketing choices where those options are offered.
For players in Switzerland, questions about personal data can relate to the Swiss Federal Act on Data Protection, known as the revised FADP or revDSG / nDSG. Rights may be subject to legal exceptions and identity checks. EDÖB data protection information The Federal Data Protection and Information Commissioner, EDÖB, provides information about Swiss data protection. Requests about an external service or casino account should be sent through that service’s current privacy contact.
More information
Related privacy information
Mystake casino privacy policy for Switzerland
Key points of the Mystake Casino privacy policy
The Mystake casino privacy policy sets out how information may be collected, used, stored and protected when you use Mystake Casino. It also explains privacy choices for players in Switzerland and where to find help with data protection questions.
The information available for Mystake Casino does not publish the operator’s complete privacy details here. Before registering, sending documents, using the cashier or contacting support, read the latest privacy notice and terms displayed on the official site.
Mystake privacy: information that may be collected
Mystake Casino may request information needed for registration, account administration, age or identity checks, support and responsible service operation. This can include contact details, account information and correspondence. Provide only what the relevant request requires.
Technical information may also be generated when you use Mystake Casino, such as an IP address, browser or device details, pages visited and security events. Cookies or similar tools may be used, but the precise technologies and settings should be confirmed in the latest official notice.
A linked casino platform may separately request identity, payment, account or responsible-gaming information. That data is handled under the platform’s own privacy notice and is not automatically controlled by an information page or external service.
- Contact details provided during registration or support.
- Account, device and service-use information.
- Identity or payment details requested through secure processes.
- Messages, preferences and privacy choices.
Mystake data protection and information use
Mystake Casino data protection should support clear purposes such as providing services, securing accounts, processing requested transactions, responding to enquiries and meeting legal duties. Optional communications or technologies should be managed according to the choices and information in the current notice.
For players in Switzerland, the relevant framework is the Swiss Federal Act on Data Protection, commonly called the revised FADP or revDSG / nDSG. Depending on the activity, processing may rely on consent, a requested service, a legitimate interest or a legal obligation.
The exact operator, service providers, international transfers and safeguards are not published on the official site available for this page. Review the latest Mystake Casino notice before sharing documents or account information.
Mystake Casino cookies, storage and sharing
Information may be kept only as long as needed for its purpose or applicable legal duties, but the specific periods depend on the record. Online security measures reduce risk without making any transmission or storage system completely risk-free.
Hosting, security, communications and other technical providers may process information where needed to operate the service. Current provider details, transfers and safeguards should be confirmed in the published privacy notice.
Your Mystake privacy choices in Switzerland
You may have the right to request access, correction, deletion where permitted, restriction or objection to certain processing. Optional consent can generally be withdrawn, although this does not undo processing that was lawful before withdrawal.
For Swiss data protection questions, contact EDÖB. If your request concerns an external Mystake Casino account, use the privacy contact shown by the responsible service and follow its identity-verification process.
Read the latest Mystake Casino privacy policy, cookie information and terms on the official site before continuing. Recheck them when the service or data practices change.
